By drastically expanding the scope of freely available information, the Internet has fundamentally altered the concept of privacy as well as how people form opinions of anything and, perhaps more significantly, anyone. Online Reputation Management (ORM) is the act of monitoring, addressing or mitigating SERPs (search engine result pages) or mentions in online media and Web sphere content. ORM primarily involves tracking what is written about a client on the Internet, then utilizing sophisticated online and offline techniques in promoting positive and neutral content, while at the same time pushing down those links the sponsor (in most cases business or individuals) may not want to show when their name is searched

Most online reputation problems start because the user isn’t able to effectively communicate with the business or individual. Then, in frustration, they turn to “simpler” channels like Twitter, blogs or complaint sites. To help combat this, display accurate contact information on and off-site. If you can’t respond within 24 hours, tell users that you will get to them within a specific time frame. Provide multiple forms of contact information. Some users will not want to contact you through email or the telephone. Make both options available to them. If you don’t have the budget for a costly contact management system or call center, build a Web-based customer service portal on site.

Do you have client or customer testimonials? If you don’t already have those testimonials, make an effort to collect them in the future. Then, post those testimonials on the site. You can also track positive mentions on sites like Twitter or LinkedIn and add those to your site. Give customers the ability to add product reviews. In short, engage your community to give them recognition for finding you and build your credibility to prospective users in the process.

If you would like a professional organization like us to manage online reputation for you so that you can focus on your core business, then contact us by filling the form on right. Five reasons you should chose us:

1. You Own It From the Start. Have you heard the horror story about the foreign reputation management company that secretly bought the rights to its clients distribution sites and ransomed them? With Internet Reputation Management you own rights and access from the beginning of the project.

2. More Stable Results. Our online reputation solutions are built to last. We go the extra mile by backing up positive content with first-quality search engine optimization to help good search results stick.

3. Ethical yet aggressive. "Character is what you are, reputation is what others think you are". We promote character using ethical reputation management techniques. At the same time, we do media buys, court orders and whatever else it takes to get the negative content removed.

4. Open Source Technology. We use open-source, well-known technology with no licensing requirements for content creation and management. This means you are not tied to us should you wish to manage your search results in the future; there are no ongoing costs associated with the use of the technology.

5. Great Customer Service. We're a US company with a philosophy of great service. Our account representatives will be there for you every step of the way.

"A good reputation is more valuable than money." - Publilius Syrus